Contact Us

 

Feel Free to contact the team about any question or comments you may have.

You can contact us via the support chat on our website. This is located on the bottom right-hand of your screen.

Alternatively, you can email us on the address below, stating the subject of your inquiry.  

Email: info@shapepro.co.uk

 

If you are not happy with the product you have received please read the information below. 

Refunds.

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shapeperformance.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shapepro.co.uk and send your item to: 15 East Park Road, Harrogate, United Kingdom.

 

Contact us by email: info@shapepro.co.uk

 

We will get back to you as soon as possible.

 

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